CA HelpDesk – Intelligent Multi-Agent Platform with LangGraph

About this session

Explore the CA Help Desk, an AI-powered multi-agent platform designed to simplify enterprise operations by centralizing information and automating repetitive tasks. Built using LangGraph orchestration, the platform intelligently understands user requests, routes them to specialized AI agents, and maintains context to deliver seamless, accurate responses. This session showcases how dedicated agents support key business functions, including cloud cost analysis through the TCO Agent, employee policy assistance with the HR Agent, and incident investigation using the RCA Agent. You'll also learn how Retrieval-Augmented Generation (RAG) improves response accuracy by grounding answers in trusted enterprise sources such as Jira tickets and internal documentation. The presentation also covers the platform's secure architecture, integration with enterprise systems, and the roadmap for future enhancements, including support for additional data formats, expanded cloud platforms, and automated data pipelines. Whether you're interested in enterprise AI, multi-agent systems, or intelligent workflow automation, this session demonstrates how AI can transform organizational efficiency.